Last updated: March 30, 2026

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This Privacy Policy describes how Hafu (the "Site", "we", "us", or "our") collects, uses, and protects your personal information when you visit, use our services, or make a purchase from URL (the "Site") or otherwise interact with us. For purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Site or services, including customers and visitors.

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Please read this Privacy Policy carefully.

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1. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be posted on the Site, and the “Last updated” date will be revised accordingly.

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2. Personal Information We Collect

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a) When using our services, you may provide:

• Contact details (name, address, email, phone number)

• Order details (billing and shipping addresses, payment confirmation)

• Account details (username, password, security info)

• Customer support communications

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b) We may automatically collect information about your use of the Site, including:

• Device and browser information

• IP address and network information

• Pages visited and interactions with the Site

This information may be collected through cookies, pixels, or similar technologies.

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c) We may receive information from third-party service providers that help us operate the Site, process payments, or manage analytics and marketing. This may include:

• Payment processors (e.g., Stripe, PayPal)

• Shipping and fulfillment partners

• Analytics and marketing tools (e.g., Google Analytics)

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3. How We Use Your Information

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We use personal information to:

1. Provide Products and Services: Process orders, manage accounts, arrange shipping, handle returns or exchanges.

2. Marketing and Communication: Send promotional emails, updates, and offers (only if consented).

3. Security and Fraud Prevention: Protect our website, users, and prevent fraudulent activity.

4. Service Improvement: Respond to support requests, improve our Site, and maintain our business relationship.

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4. Cookies

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We use cookies and similar technologies to improve user experience, run analytics, and tailor marketing.

• Necessary Cookies: Required for website functionality

• Analytics Cookies: Track usage to improve our Site

• Marketing Cookies: Used for personalized advertising

You can accept or reject non-essential cookies via the cookie banner.

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5. Sharing and Disclosure

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We may share your information with:

• Vendors and service providers who support the Site (payment, shipping, analytics, IT)

• Marketing partners for advertising purposes (with your consent)

• Affiliates within our corporate group for business purposes

• Authorities or legal requests if required by law

We do not sell your personal information.

6. Data Retention

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We retain personal data only as long as necessary to provide services, comply with legal obligations, or enforce contracts.

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7. Your Rights (GDPR)

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If you are in the EU/EEA, you have the following rights:

• Access & Know: Request access to your data

• Correct: Request correction of inaccurate data

• Delete: Request deletion of your data

• Portability: Receive a copy of your data in a transferable format

• Restrict Processing: Limit processing under certain conditions

• Withdraw Consent: Withdraw consent at any time

• Opt-out of Marketing: Stop receiving promotional communications

To exercise your rights, contact us at the details below.

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8. Children’s Privacy

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Our services are not directed at children under 16. We do not knowingly collect data from children.

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9. Security

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We implement reasonable technical and organizational measures to protect personal information, but no system is completely secure.

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10. International Transfers

 

Your data may be processed outside your country within the EU/EEA or using recognized transfer mechanisms (e.g., Standard Contractual Clauses).

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11. Return & Refund Policy

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a. Right of Withdrawal (EU Consumers)
You have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. The withdrawal period will expire 14 days from the day you receive the goods.
To exercise this right, you must notify us at:
Email: [CLIENT INFO]
Phone: [CLIENT INFO]
Address: [CLIENT INFO]

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b. How to Return Items
Items must be returned in their original condition, unused, and with all original packaging.
You are responsible for return shipping costs, unless the item is defective or incorrect.
Return instructions: [CLIENT INFO — e.g., “send items to this address with a copy of the invoice”].

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c. Refunds
Once we receive and inspect your returned items, we will notify you of approval or rejection of your refund.
If approved, we will refund the purchase price using the original payment method within [CLIENT INFO: e.g., 14 days].
Shipping costs (except defective items) are non-refundable.

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d. Exceptions
The right of withdrawal does not apply to:

• Custom-made or personalized items

• Perishable goods

• Digital products after download or activation

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e. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at:
Email: [CLIENT INFO]
Phone: [CLIENT INFO]
We will provide a replacement or full refund, including return shipping costs.

 

11. Contact

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If you have questions or want to exercise your rights, contact:

HAFU
[CLIENT INFO: Legal Address, e.g., Paris, France]
Email: [CLIENT INFO: Contact Email]
Phone: [CLIENT INFO: Contact Phone]

We are the data controller of your personal information under applicable EU data protection laws.

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