top of page
Photoroom_20260210_194247.PNG

TERMS

PRE ORDER INFO

For any purchases after the first 150 units, the Hafu Hoodie is a pre-order, this means your item will be produced and shipped after your order is placed. We will do our best to make sure the hoodies are sent out asap (5-6 weeks estimated, we will keep you updated!)

​

What this means for you:

​

  • Production timelines are estimates and may shift due to manufacturing, quality checks, or logistics.

  • We will provide timeline updates as they become available.

  • A tracking link will be sent to your registered email address once your order has been dispatched.

  • By completing your purchase, you agree to the pre-order terms outlined in this policy.

CUSTOMS

We cannot guarantee the price of customs or how long customs clearance will take, as this varies by country.

​

These charges are the sole responsibility of the customer you should contact your local customs office for further information.

If you refuse to pay these charges, the parcel is returned to us and you will be contacted, if you decide not to reship the product, it will be processed as a return. 

​

If you would like it to be redelivered, customers are responsible for any additional charges. 

SHIPPING

Please ensure your shipping address is complete and accurate before placing your order. Once an order has been placed, we are unable to change or update the shipping address under any circumstances. We are only responsible for delivering to the address provided at checkout.

Prices are reflected at checkout.

RETURNS AND REFUNDS

We sincerely hope that you love your HAFU products and as of now, we currently do not have the capabilities to support refunds / returns.

​

Pre Order Note: Once you have ordered the HAFU Hoodie, please do not cancel your order as we are making it based on how many hoodies have been ordered.

​

We will need to receive the product in its original condition (unopened), if there is evidence that the package has been opened, modified or used when we receive it, we will not issue a refund.  The only time we will process it is if the package does not arrive to you or if customs sends back the package, in which case we will contact you. 

DELIVERY TIMEFRAME

Delivery estimates are provided as a guide only and are not guaranteed. Actual delivery may vary due to courier delays, customs clearance, weather conditions, or other circumstances beyond our control. 

​

  • Domestic: 1–3 business days (estimated)

  • International: 5–7 business days (estimated)

​

Note: International delivery times may vary by country due to customs processing and local courier operations.

bottom of page